Track Remediation

Last updated Oct 6, 2026

This guide explains how to use the system to track and manage the remediation of identified issues, referred to as "findings." Effective remediation tracking ensures that all issues are addressed promptly, responsibilities are clear, and progress is transparent.

The system provides tools to manage the lifecycle of findings, from their initial identification to their final resolution. This includes updating their status, assigning them to team members, adding comments for collaboration, and reviewing a complete history of changes. You'll also receive notifications about important updates to help you stay informed.

Key Concepts

Findings: These are identified issues, vulnerabilities, or non-compliance points that require attention and resolution. Each finding has a lifecycle that you can track.
Finding Status: This indicates the current stage of a finding's remediation process. Common statuses include:
- Open: The finding has been identified and needs to be addressed.
- In Progress: Work has begun to remediate the finding.
- Resolved: The finding has been addressed, but may still require verification.
- Closed: The finding has been fully remediated and verified.
Comments: These allow you to communicate with team members directly within the context of a finding or related task. You can ask questions, provide updates, or share relevant information.
Tasks: While not explicitly detailed here, findings are often associated with tasks that represent the specific actions needed for remediation. Changes to these tasks (like assignee or status) can trigger notifications.

Tracking Remediation Progress

The primary way to track remediation is by updating the status of findings and collaborating through comments.

View Findings
You can view all findings across your organization or filter them by specific criteria.
1. Navigate to the "Findings" section in the application.
2. To see all findings, select the "Organization" view.
3. To narrow down the list, you can filter by:
  - Status: For example, view only "Open" or "In Progress" findings.
  - Associated Task: If a finding is linked to a specific task.
  - Evidence Submission: If a finding is related to a particular evidence submission.
  - Evidence Form Type: To see findings from specific types of evidence forms (e.g., "access-request").
Update a Finding's Status
Changing a finding's status is crucial for reflecting its current remediation stage.
1. Locate the specific finding you wish to update.
2. Open the finding's details page.
3. Look for the status field, usually presented as a dropdown or button.
4. Select the appropriate new status (e.g., "In Progress," "Resolved").
5. Save your changes.
Permissions for Status Changes

Notifications

To keep you informed about remediation progress and collaboration, the system sends email notifications for key events:

Task Status Changed: You will receive an email if the status of a task you are involved with changes (e.g., from "Open" to "In Progress").
Task Assignee Changed: If a task you are assigned to, or a task you created, is reassigned to someone else, you will be notified.
Comment Mention: If another user mentions you in a comment on a finding or task, you will receive an email notification with the comment's content and a link to view it.

You can manage your email notification preferences to control which types of alerts you receive. Look for a link to "Manage your email preferences" in the footer of any notification email.

User Roles and Permissions

Certain actions related to findings are restricted to specific user roles to maintain control and accountability:

Was this page helpful?

Upload Evidence

Organization Settings

Track Remediation

Key Concepts

Tracking Remediation Progress

View Findings

Update a Finding's Status

Notifications

User Roles and Permissions